Customer Support Specialist & Executive Assistant ApplicationSeeking An Exceptional Customer Support Specialist & Executive Virtual Assistant for KC Baker. Is that you?
WHAT ARE WE LOOKING FOR?
WomanSpeak and KC Baker International are growing quickly, and we are seeking an exceptional Customer Support Specialist & Executive Assistant with the highest level of communication and interpersonal skills, a technically savvy background, and a passion for supporting women’s voices & leadership. We are looking for someone aligned with our core mission and values.
The person in this role will serve as the Customer Support Specialist for WomanSpeak and Executive Assistant to KC Baker, founder of WomanSpeak and KC Baker International.
ROLES & RESPONSIBILITIES
Please read the description below to determine if this role is a fit for you (and to make sure you feel our vibe).
1.) WomanSpeak’s email inbox through ZenDesk and answer email inquiries.
2.) WomanSpeak’s Facebook Page inbox and answer inquiries.
3.) WomanSpeak’s Facebook Ads Comments and respond to comments and inquiries.
You’ll support WomanSpeak by managing all of the above daily. Your responses will be timely, helpful and heartfelt. You will coordinate responses with KC and/or the team as necessary and follow-through accordingly.
>> Manage KC’s calendar and support all scheduling.
You’ll work closely with KC to create an organized, informative calendar + schedule, intuitively considering her personal needs, her clients needs, and the needs of the business. You’ll be thoughtful to share all necessary details so that KC can quickly join and be informed about meetings, appointments, and scheduled events. You’ll remind her of important details as needed and well ahead of time.
>> Nurture and support all clients.
You’ll take the lead on nurturing current and prospective private clients through their work with KC. You’ll oversee agreements, schedule sessions, give warm welcomes, answer questions, manage payments, follow-up with support, and much more. You’ll cheerlead them through the experience of working with KC and WomanSpeak. You’ll be their compassionate and knowledgeable go-to gal.
>> Assist clients with technical support and troubleshooting.
You’ll guide all clients through any bumps in the road they might experience with the online component of our programs – both technical and non-technical. You’ll also gracefully resolve billing issues, record updates, scheduling changes, and other customer service issues.
>> Support with public relations.
You’ll respond to PR inquiries, schedule and support interviews, book speaking engagements, and research new opportunities when necessary.
>> Support KC’s travel planning and logistics.
KC has an extensive travel schedule. You’ll support with strategically planning, booking, and providing an informative and detailed travel plan.
>> Handle select personal support requests.
You’ll support KC with her personal appointments and needs as requested. You have no problem with getting to know KC’s personal life and thinking proactively about how to best support her personal needs while considering her business as well.
>> Innovate working procedures.
You’ll follow our established procedures while also keeping an eye out for how we can improve the way we operate.
>> Admin Support.
You are resourceful and excited to learn new skills with online business tools. You should be comfortable working with:
- Google Workspace
SKILLS & COMPETENCIES
EXCEPTIONAL COMMUNICATOR (READ THIS).
This is the absolute MOST important quality. You deeply value your high level of personal responsibility, self-accountability, and integrity. You are proactive when it comes to communication. You are willing and eager to receive both celebration and constructive feedback to support your growth—personally and in the best interest of the business. When admist conflict, you move through it quickly and with professionalism—you don’t take business conflict personally. You’re tactful, loving, and clear in all of your email communication. You’re highly personable, well spoken, warm and friendly, and absolutely delighted to be in a intensive support role.
You might not know all the answers, but you know how to find them quickly and search on your own as the first response. And, when you’re stuck, you reach out to the team thoughtfully.
SELF-MOTIVATED AND TAKES DIRECTION.
You know how to independently manage your workload and you respond to last-minute curve balls with ease. You thrive on learning new things and finding solutions, even in fast-paced environments. Taking direction gracefully, then making it all happen, is your specialty.
DEADLINE DRIVEN AND FOCUSED ON THE DETAILS.
Completing tasks on time is how you like to do it. You value follow-through and are over-committed from start to finish. You’re organized and a planner. And you’re not just a double-checker, but a triple, quadruple-checker for potential issues.
DEVOTED TO POSITIVE CLIENT RELATIONSHIPS.
When you’re interacting with our clients, you imagine yourself in their shoes. You respond with empathy and don’t take their frustration to heart. You have a good sense of when to be friendly and accommodating, and when it’s time to be firm.
WILLING AND EXCITED TO LEARN & GROW.
You want to grow in your role with our team. You are excited to take on new and outside of your comfort zone tasks so that your build your skill set and value to the team. You are dedicated to your work in supporting a virtual business (and you are not building a separate unrelated business, which leaves you distracted, on the side). You have a can-do attitude, and are willing to stretch your edges.
COMPENSATION & REQUIREMENTS
- Open to applicants who live in the US and Canada.
- Must be fluent in English (both speaking and writing).
- A dedication and energetic buy-in to the mission & values.
- Availability and work performed generally during core WomanSpeak business hours (9am-4pm Pacific Time).
- Willingness to extend work hours during launch time.
- Personality assessment upon hiring.
- Compensation is hourly.
This is a part-time position (contractor) in a rapidly growing company. The role starts at 20-25 hours per WEEK with competitive market pay for a Customer Support Specialist & Executive Virtual Assistant. Compensation is hourly. Opportunities for growth available.
If you’ve read the Customer Support & Executive Assistant description and your heart is screaming YES, then submit your application today.
1. APPLICATION: Click here to apply. Be sure to be thorough and thoughtful in your application responses. We will read these in detail.(Keep in mind we will begin interviewing potential candidates immediately so we highly recommend applying as soon as possible.)
2. DEADLINE: We’re accepting applications until 10am PST, Friday, January 29th.